CUSTOMERS Reviews

Please see our reviews from various independent sources.
EXCELLENT
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Based on 179 reviews
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Ginny Burgess
6 November 2026
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Great Ocean Road and Grampians tour We enjoyed our 3 day tour of Great Ocean Road and the Grampians with Richard. We saw everything we hoped to see without being rushed, and very much appreciated Richard’s safe driving and extensive knowledge. Thank you
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Jun Hao K
2 November 2026
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Best Private tour by Richard Great experience with Richard. He’s absolutely hilarious and takes great effort to find koalas and kangaroos. Richard is also really knowledgeable with the roads, getting us to the destinations with shortcuts. Be wary of the $1 fee per kangaroo found and the snakes in the car (I’m joking) Absolutely worth it, especially if you don’t have the time to do this yourself.
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Kanishka P
1 November 2026
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Excellent Experience with Bibly Tours - Private Tour, Great Ocean Road We were travelling as a family (of 4) from India, with Melbourne being one of the major stops on our Australia tour. We wanted a private Great Ocean Road experience rather than the usual coach tour. After exploring several operators, we came across Bilby Tours. The itinerary looked comprehensive, and after our first conversation with Max, we booked almost instantly! The experience was absolutely superb. Max is an incredible guide who introduced us to so much about Australia’s history, culture, geography and wildlife that we hadn’t discovered during our entire trip. We came away with much more than just beautiful photographs. The itinerary is exceptionally well planned, covering all the iconic spots, including the lighthouse, chocolate factory and Twelve Apostles. Seeing hundreds of wild kangaroos and spotting koalas was another highlight. The lunch at the much-celebrated Greek restaurant was the cherry on top! One experience you shouldn’t miss is the 30-minute forest walk through a forest millions of years old. Max’s insights make it even more fascinating. The tour is customisable, so definitely ask to include it. I would wholeheartedly recommend Bilby Tours and Max. Even if you know how to drive, I’d suggest experiencing the Great Ocean Road with him. You may cover the same distance on your own, but you’ll miss out on so much knowledge, insight and memorable experiences. Thank you, Max, for making this one of the highlights of our Australia trip!
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Gayle Wrigley
26 October 2026
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Bilby Tours created a personalized Yarra Valley Winery Tour for our small group at a reasonable price. They were wonderful to deal with and the driver Richard made our day great. We went to the Yarra Valley Chocolaterie, two wineries (one for lunch) and a brewery. It was so well organized. Would use again in a heartbeat.
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Olga L
12 September 2026
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The Bucket list kind of day! We had a fantastic day! Richard was our driver/guide. He was super knowledgeable and a great driver.
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Graeme B
29 August 2026
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Great Ocean Road Tour from Melbourne Just wanted to pass onto you that we had a thoroughly great day yesterday on our Ocean Road Tour. Richard was fantastic. Arrived for pickup as arranged and started the journey. His driving was exemplary and he was very informative. Richard is a definite asset for your company. Cheers Graeme ,Kathryn, Maree and Robert
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Remington Oswald
26 July 2026
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We had such a lovely time on our wine tour! It was an absolute pleasure to be driven by Max, 10/10 would highly recommend
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Shane Boak
24 July 2026
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Did the Lake Mountain Snow Experience, it was all great. Car was comfortable, booster seat for my daughter. Everything was as expected, well worth it!
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Shane B
24 July 2026
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Great Experience Everything was great. Max (the owner) was ready waiting for us at the hotel at the agreed time. The vehicle was comfortable and safe. When we arrived at Lake Mountain it was snowing, so very fortunate. The snow experience was great, loved the toboggan and building a snowman. And stopped at a chocolate factory in the Yarra Valley on the return drive. Highly recommend for those wishing to experience the snow. though not for those wanting to ski unless you know there has been heavy snowfall. I have no problems with using Bilby Travel again in the future.
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Day E
10 July 2026
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Long journey but thourougly worthwile Excellent trip and well worth the drive. Though early in the season it snowed for us and our driver was careful and attentive. Tour company was very quick to resolve a small issue we had. Would thoroughly recommend.
Group of friends about their great experience of touring with Bilby Tours

Tong S LeeSingapore
Yarra Valley, Great Ocean Rd, Phillip Island and Mornington Peninsula/ Dec’15

Our family of 12 took this 4-day Bilby Tours tour to The Great Ocean Road, Dandenong ranges and Yarra Valley, Phillip Island and Mornington Peninsula. It was a wonderful and enjoyable experience for us as this is our first visit to Melboure.

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