FREQUENTLY ASKED Questions

Please note:
Some answers may differ depending on whether you’re booking a Private tour or joining a Group tour. Where applicable, we’ve specified the details separately to help you understand the differences. Feel free to contact us if you’re unsure. We’re happy to clarify!

How do I book a tour?

Private tours:
Press the ‘Book Now’ or ‘Private tour inquiry’ button on the tour description page, fill out a short form and send it to us. We will reply within 24 hours.
Group tours:
Press the ‘Book Now’ button on the tour description page, select the date and number of people and follow the booking wizard.

When and how can I pay for the tour?

Private tours:
After receiving your booking confirmation, you can pay for the tour partly or in full.
Group tours:
A full payment is required at the time of booking.

Do you accept credit cards?

Yes, we accept payment with Visa, Master Card and American Express.

Do you accept cash?

Private tours:
Yes, we accept cash.
Group tours:
Cash is not accepted.

Can I cancel a previously booked tour?

Yes, you can cancel your booking in accordance with our Cancellation policies.

What kind of vehicles do you use for your tours?

We use comfortable, modern minibuses or small buses tailored to the size of your group, ensuring a smooth ride for everyone.

For how many days would you recommend that I stop in Melbourne?

We advise that you plan a 2-5 days Melbourne program.

Who is Bilby?

The bilby is a marsupial animal, considered to be the Australian alternative to the Easter bunny. The bilby is small but cool, just like our company, and we really love it!

Is it true that the sun is very active in Australia and that it can cause one to get skin cancer?

Due to the existence of a giant hole in the ozone layer above Antarctica, high levels of ultraviolet radiation are present in Australia. As a consequence, skin cancer is the most common type of cancer found here. The number of people affected by melanoma is about four times higher in Australia than in Canada, Great Britain and the USA. The situation worsened because many Australians were descendants of the British, who had always been known for their light-coloured skin. For someone with light skin, 30 minutes under the Australian sun can be enough to get sunburnt. Therefore, people with light skin must utilise protective sunscreen. If you apply the sunscreen, the worst thing that can happen is that you will acquire a nice tan.

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