Privacy Policy
Last updated May 2025
Bilbytravel (“we”, “us,” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or otherwise engage with our services.
By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal and non-personal information:
- Personal Information: Name, email address, phone number, nationality, travel preferences, and any other details voluntarily provided via our website forms, emails, or bookings.
- Booking Information: Travel dates, tour preferences, group size, pickup location, and related logistics.
- Payment Information: We use secured third-party payment processors. We do not store full payment details.
- Website Usage Data: IP address, browser type, referring/exit pages, and usage patterns via cookies and analytics tools.
2. How We Use Your Information
We use your information for the following purposes:
- To respond to inquiries and provide customer support
- To process and confirm bookings
- To manage and deliver tour services
- To communicate updates, confirmations, and promotional materials (only with your consent)
- To improve our services and website functionality
- To comply with legal obligations
3. Disclosure of Information
We do not sell your personal information. However, we may share your data with:
- Tour Operators and Suppliers: To coordinate travel arrangements and deliver services.
- Third-party Service Providers: For website hosting, marketing (if consented), analytics, or payment processing.
- Legal Authorities: When required by law or to protect our legal rights.
4. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law.
5. Data Security
We implement appropriate technical and organisational measures to safeguard your personal data. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Your Rights
You have the right to:
- Access and review your personal data
- Request corrections or deletions
- Withdraw consent for marketing communications
- Lodge a complaint with a relevant data protection authority
To exercise your rights, please contact us using the information provided below.
7. Cookies
We use cookies to enhance your browsing experience, analyse website traffic, and offer relevant content. You can turn off cookies through your browser settings.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
9. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your data, please contact us.