FREQUENTLY ASKED Questions

Private tour information:
These answers apply to private tours operated by Bilby Tours. For shared departures operated by Ozplora Tours, see our group tour options. If you need help with your plans, contact Bilby Tours.

How do I book a tour?

Choose your private tour and use its Book Now button to start the booking process. For a customised itinerary, contact us before booking. Your booking correspondence will confirm the agreed arrangements.

When and how can I pay for the tour?

Your booking correspondence will specify the required deposit, payment due dates, balance and accepted payment methods. A private tour booking is confirmed once the nominated deposit is received.

Do you accept credit cards?

Yes, we accept payment with Visa, Master Card and American Express.

Do you accept cash?

Yes, we accept cash for private tours. Your booking correspondence will set out the payment arrangements.

Can I cancel a previously booked tour?

Yes, cancellations are subject to our private tour terms and conditions. Please read the cancellation and amendment section before booking.

What kind of vehicles do you use for your tours?

We use comfortable, modern minibuses or small buses tailored to the size of your group, ensuring a smooth ride for everyone. View our current range of tour vehicles.

For how many days would you recommend that I stop in Melbourne?

We advise that you plan a 2-5 days Melbourne program.

Who is Bilby?

The bilby is a marsupial animal, considered to be the Australian alternative to the Easter bunny. The bilby is small but cool, just like our company, and we really love it!

What sun protection should I bring on a tour?

Pack clothing that covers your skin, a wide brim hat, UV-protective sunglasses and broad-spectrum, water-resistant SPF50 or SPF50+ sunscreen. Use shade during outdoor stops and follow the sunscreen label for application and reapplication. Check the local UV forecast: use all five forms of protection when UV reaches 3 or above. Sunscreen does not block all UV radiation, so it should not be used on its own. Read SunSmart’s sun protection advice.

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