Frequently Asked Questions

Below are answers to questions we hear often:

How do I book a tour?
Press the ‘Book’ or ‘Private tour inquiry’ button on the tour description page, fill out a short form and send it to us. We will reply within 24 hours.
Do you accept credit cards?
Yes, we accept payment with Visa, Master Card and American Express.
Do you accept cash?
Yes, we accept cash.
When and how can I pay for the tour?
After receiving your booking confirmation you can pay for the tour partly or in full.
Can I cancel a previously booked tour?
Yes, you can cancel your booking in accordance with our Cancellation policy.
What kind of buses do you use for your tours?
The bus type depends on the size of the group, but we use the Hyundai iMax, Mercedes Viano, Renault Master, Toyota HiAce or similar.
Are you able to help me in putting together a Melbourne visit program?
Yes, we can do this. Contact us and we will try to make your program as convenient as possible.
For how many days would you recommend that I stop in Melbourne?
We advise that you plan a 2-5 days Melbourne program.
Is it true that the sun is very active in Australia and that it can cause one to get skin cancer?
Due to the existence of a giant hole in the ozone layer above Antarctica, high levels of ultraviolet radiation are present in Australia. As a consequence, skin cancer in the most common type of cancer found here. The number of people affected by melanoma is about four times higher in Australia than in Canada, Great Britain and the USA.
The situation is worsened by the fact that many Australians are descendants of the British, who have always been known for their light-coloured skin. For a person with a light skin, 15 minutes under the Australian sun can be enough to get sunburnt. Therefore people with light skin must utilise protective sunscreen.
We will provide you with free sunscreen, in any required amount, so the worst thing that can happen to you, is that you will acquire a nice tan. Nothing more will happen to your skin while you travel in Australia with Bilbytravel!
Who is Bilby?
The bilby is a marsupial animal, considered to be the Australian alternative to the Easter bunny. The bilby is small but cool, just like our company, and we really love it!

POPULAR TOURS

MUST SEE!
Great Ocean Road private tour

Great Ocean Road private tour

from AUD  699 per group

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The Great Ocean Road is rightly considered to be one of the most picturesque ocean roads in the world. The culmination of your trip will be visiting another of Australia’s icons – The Twelve Apostles

BESTSELLER!
Phillip Island Private Tour

Phillip Island Private Tour

from AUD  699 per group

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Full day tour to Phillip Island, where you will have fish caught with your own hands, try magnificent Australian wine, take a walk in a wildlife park amongst traditional Australian animals and see a Penguin Parade the conclusion of the day

GREAT FOR KIDS
Puffing Billy with Healesville zoo private tour

Puffing Billy with Healesville zoo private tour

from AUD  599 per group

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Tour to Dandenong Ranges National Park with a ride on the Puffing Billy steam engine and a visit to Healesville Sanctuary

WINE and DINE
Private Wine Tours Melbourne

Private Wine Tours Melbourne

from AUD  549 per group

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Treat yourself to some sybaritic delights in one of the most popular tours in the Melbourne area. Enjoy the unforgettable views and wonderful wines of the Yarra Valley